Possible Reasons

We rely on payment processors to land your money in the receiver country. Generally this takes a few minutes, sometimes these processors can’t pay immediately due to technical problems. They will re-try every few minutes until they succeed.

Other Possible Reasons

• Payment has not yet been received
• Payment received, now processing money to recipient
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Possible Solutions

• If Store payment option –  ( Pay teller the amount displayed on the created voucher )
• If Bank Account payment option –  (Retry process)

*The pending transaction status will change to paid once the money has been received by the recipient 

*An SMS will be sent to both yourself and the recipient once money has been received