Instant International Money Transfer

How Can We Help?

< All Topics

Why is my transaction pending?

 Possible Reasons

    We rely on payment processors to land your money in the receiver country. Generally this takes a few minutes, sometimes these processors can’t pay immediately due to technical problems. They will re-try every few minutes until they succeed.

    Other Possible Reasons
    • Payment has not yet been received
    • Payment received, now processing money to recipient

    Possible Solutions
    • If Store payment option –  ( Pay teller the amount displayed on the created voucher )
    • If Bank Account payment option –  (Retry process)

    *The pending transaction status will change to paid once the money has been received by the recipient 

    *An SMS will be sent to both yourself and the recipient once money has been received