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Why is my transaction pending?

Why is my transaction pending?

We rely on payment processors to land your money in the receiver country. Generally this takes a few minutes, sometimes these processors can’t pay immediately due to technical problems. They will re-try every few minutes until they succeed.

Other Possible Reasons

  • Payment has not yet been received
  • Payment received, now processing money to recipient

Possible Solutions

  • If Store payment option –  ( Pay teller the amount displayed on the created voucher )
  • If Bank Account payment option –  (Retry process)

*The pending transaction status will change to paid once the money has been received by the recipient 

*An SMS will be sent to both yourself and the recipient once money has been received

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