Help Centre

  • Minit Money Frequently Asked Questions
  • Troubleshoot
  • KYC / AML
  • Identity Theft & Protection

Minit Money is a mobile app that enables users to send money from South Africa to Nigeria in minutes. There is a simple registration process that only requires your SA ID or Nigerian passport number. Minit Money is available to anyone with a smart phone (iPhone or Android operating systems). Simply download the app, register with your phone number and ID number and you are good to go.

You can sign up using one of the following Identity Documents

  • South African National Identity Number
  • Nigerian National Identity Number
  • Nigeria Bank Verification Number
  • Nigeria Passport Number

It costs R50 per send, no matter how much you are sending. Minit Money offers an excellent exchange rate (updated every few minutes based on market rates).

It is easy to send money to Nigeria directly from the minitmoney app using your South African bank account.

    • minitmoney supports the following South African banks: - FNB, ABSA, NedBank, Standard Bank, Capitec, TYME Bank, Investec, African Bank
 
Follow these easy steps to send money to Nigeria using your bank account:
 
  • Click “send” on the home screen of the app
  • Select your recipient
  • Enter the amount you would like to send
  • Selected the ‘bank account’ payment type and accept the quote
  • Select your bank
  • You will then be connected to your bank’s mini-site to provide your username and password. minitmoney does not record this data, so you can securely log into your bank account and select the account to be debited
  • Your bank may then request confirmation from your banking app or you will be required to enter an OTP from your bank
  • You will be returned to the minitmoney app once you have completed the process

Level 2 LIMITS
  • Daily Limit - R 3000
  • Monthly Limit - R 10 000
Level 3 LIMITS
  • Daily Limit - R 5000
  • Monthly Limit - R 25 000

Want to share your minitmoney experience with your friends? It’s easy to get your friends onboard, and get rewarded too.

  • After completing your first transaction, you are able to view your Referral Code
  • You will see your Referral Code in the top right corner of the home screen, and also under the Settings tab (promotions menu).
  • You can share your code as many times as you like through your favourite social platform
  • When your friends use your code to sign-up, they will receive one free transaction (their first send is always free)
  • You will also receive one free transaction for every 5 friends that successfully register for minitmoney
  • The more friends that use your code, the more free sends you have to use
  • Monitor the status of your friend’s sign-ups in the status bar on the Referral Code screen
  • If you are experiencing any problems with our refer a friend system, please contact us on our support line and we will happily assist

Have you received a Referral Code from a brand ambassador or a friend
  • You can enter your Referral Code during the registration step of your minitmoney app set-up
  • Enter your code in the field called “Referral Code”
  • You can only ever use one code, this code is linked to your ID number
  • It’s easy to earn additional free sends, simply invite 5 of your friends to use minitmoney with your referral code

  • Download the Minit Money app from the App Store or iStore.
  • Register your account with your Nigerian Passport, Nigerian Identity or South African Identity Number.
  • Add your recipient’s banking details.
  • Click ‘Send’ and select a contact from your recipient list, enter the desired amount you would like to send.
  • Generate and accept a quote to create a barcode.
  • Show the bar-code to the teller at any store supporting Pay@ and tell them you want to ‘pay-a-bill’.
  • Pay at any of these supermarkets nearest to you and money will be sent to your recipient in Nigeria in under a minute.

Send from over 55 000 supermarkets simply by paying at any till point

Click on the link in the app, and we will provide you with our requirements

For now, only to Nigeria but more countries will be added throughout 2020

 

  • Minit Money is easy to use and sending money to your loved ones back home only takes minutes.

  Minit Money has:  

  • Quickest send time in the market (within minutes)
  • Excellent exchange rate
  • Competitive sending fee
  • Load(pay-in) available at over 50 000 retailers in South Africa
  • In-app load available from the major South African banks
  • Paperless process
  • Simple to use
  • Support / call centre available on 0860 766 960 and email

 

  • If app cannot be found in app store, try searching for it as one word “minitmoney”
  • Ensure that you have airtime or a stable WiFi connection when downloading and using the app
  • If app fails to load, try updating your phone’s software and checking the internet connection
  • Ensure that there is enough space on your phone to download the app
  • If registration fails, ensure that your name matches the exact name on your ID document
  • A OTP (one time PIN) text message will be sent to each device during registration, only devices with SIM cards will receive SMS, thus WiFi-only devices (such as iPads) will not work
  • The cell phone number entered during registration needs to belong to the device in use
  • Not all phones can support the app. Please make a note of phone models not compatible with the app and submit the details to our customer service team
  • Please ensure that you enter the correct banking details of your recipient. Recipients with incorrect details will not receive your transfer
  • First Send Free is valid for your first accepted quote only (do not cancel this quote)

KYC/AML

Minit Money is committed to complying with all laws and regulations that govern its activities as a financial services provider and supports the global effort to fight financial crime. Minit Money performs ‘Know-Your-Customer’ procedures as part of its customer on-boarding processes, by asking for and verifying certain customer information, depending on the type of service that the customer registers for. This ensures that Centbee stays operational by complying with relevant laws, and by delivering the best possible customer experience.

What is KYC?

While AML refers to an umbrella framework made up of a range of processes, Know Your Customer is a component part of that framework — specifically, the process of verifying customer identities. Sometimes referred to as Customer Due Diligence (CDD), KYC is so important because the risk-based approach to AML is predicated upon firms knowing who their customers are and what level of money laundering risk they present. In more detail, the KYC identity verification process requires that firms:

  • Establish basic information about their customers: name, address, birthdate, etc.
  • Obtain information about the nature of the customer’s business in order to understand the business relationship into which they are entering.
  • Establish the beneficial ownership of companies (if this is not the customer).

The KYC process should take place during onboarding in order to ensure that customers are being truthful about who they are and the business in which they are involved. KYC should also take place throughout the business relationship to establish that a customer’s risk profile continues to match the firm’s information on them.

What Is Identity Theft?

Identity theft is the crime of obtaining the personal or financial information of another person for the sole purpose of assuming that person's name or identity to make transactions or purchases. Identity theft is committed in many different ways. Some identity thieves sift through trash bins looking for bank account and credit card statements; other more high-tech methods involve accessing corporate databases to steal lists of customer information. Once they have the information they are looking for, identity thieves can ruin a person's credit rating and the standing of other personal information.

 

Identify Theft Protection

Many types of identity theft can be prevented. One way is to continually check the accuracy of personal documents and promptly deal with any discrepancies. Lots of businesses provide products that help people avoid and mitigate the effects of identity theft. Typically, such services provide information helping people to safeguard their personal information; monitor public records, as well as private records such as credit reports, to alert their clients of certain transactions and status changes; and provide assistance to victims to help them resolve problems associated with identity theft. In addition, some government agencies and nonprofit organizations provide similar assistance, typically with websites that have information and tools to help people avoid, remedy and report incidents of identity theft.

Minit Money is a mobile app that enables users to send money from South Africa to Nigeria in minutes. There is a simple registration process that only requires your SA ID or Nigerian passport number. Minit Money is available to anyone with a smart phone (iPhone or Android operating systems). Simply download the app, register with your phone number and ID number and you are good to go.

It costs R50 per send, no matter how much you are sending. Minit Money offers an excellent exchange rate (updated every few minutes based on market rates).

It is easy to send money to Nigeria directly from the minitmoney app using your South African bank account.
    • minitmoney supports the following South African banks: – FNB, ABSA, NedBank, Standard Bank, Capitec, TYME Bank, Investec, African Bank
 
Follow these easy steps to send money to Nigeria using your bank account:
 
  • Click “send” on the home screen of the app
  • Select your recipient
  • Enter the amount you would like to send
  • Selected the ‘bank account’ payment type and accept the quote
  • Select your bank
  • You will then be connected to your bank’s mini-site to provide your username and password. minitmoney does not record this data, so you can securely log into your bank account and select the account to be debited
  • Your bank may then request confirmation from your banking app or you will be required to enter an OTP from your bank
  • You will be returned to the minitmoney app once you have completed the process
Want to share your minitmoney experience with your friends? It’s easy to get your friends onboard, and get rewarded too.

  • After completing your first transaction, you are able to view your Referral Code
  • You will see your Referral Code in the top right corner of the home screen, and also under the Settings tab (promotions menu).
  • You can share your code as many times as you like through your favourite social platform
  • When your friends use your code to sign-up, they will receive one free transaction (their first send is always free)
  • You will also receive one free transaction for every 5 friends that successfully register for minitmoney
  • The more friends that use your code, the more free sends you have to use
  • Monitor the status of your friend’s sign-ups in the status bar on the Referral Code screen
  • If you are experiencing any problems with our refer a friend system, please contact us on our support line and we will happily assist
Have you received a Referral Code from a brand ambassador or a friend
  • You can enter your Referral Code during the registration step of your minitmoney app set-up
  • Enter your code in the field called “Referral Code”
  • You can only ever use one code, this code is linked to your ID number
  • It’s easy to earn additional free sends, simply invite 5 of your friends to use minitmoney with your referral code
  • Download the Minit Money app from the App Store or iStore.
  • Register your account with your Nigerian Passport, Nigerian Identity or South African Identity Number.
  • Add your recipient’s banking details.
  • Click ‘Send’ and select a contact from your recipient list, enter the desired amount you would like to send.
  • Generate and accept a quote to create a barcode.
  • Show the bar-code to the teller at any store supporting Pay@ and tell them you want to ‘pay-a-bill’.
  • Pay at any of these supermarkets nearest to you and money will be sent to your recipient in Nigeria in under a minute.
 

How to Sign up

 

 

 

 

 

 

 

How to Send in App

 

Send from over 55 000 supermarkets simply by paying at any till point

 
Click on the link in the app, and we will provide you with our requirements
For now, only to Nigeria but more countries will be added throughout 2020
  • Minit Money is easy to use and sending money to your loved ones back home only takes minutes.
  Minit Money has:  
  • Quickest send time in the market (within minutes)
  • Excellent exchange rate
  • Competitive sending fee
  • Load(pay-in) available at over 50 000 retailers in South Africa
  • In-app load available from the major South African banks
  • Paperless process
  • Simple to use
  • Support / call centre available on 0860 766 960 and email
Over 90% of the time the funds are received in the bank account in Nigeria within 10 minutes, often much faster.

We send an SMS to both the sender and the recipient when we get confirmation that funds have been credited. However we are dependant on the Nigerian banking system to process payments, and very rarely it takes more than 10 minutes. We track such delayed payments, and we keep re-trying to process the transaction.

You can check the status of your transaction on the History tab – when we have confirmation you will see the status move to ‘Paid Out’ (green tick icon).

  • If app cannot be found in app store, try searching for it as one word “minitmoney”
  • Ensure that you have airtime or a stable WiFi connection when downloading and using the app
  • If app fails to load, try updating your phone’s software and checking the internet connection
  • Ensure that there is enough space on your phone to download the app
  • If registration fails, ensure that your name matches the exact name on your ID document
  • A OTP (one time PIN) text message will be sent to each device during registration, only devices with SIM cards will receive SMS, thus WiFi-only devices (such as iPads) will not work
  • The cell phone number entered during registration needs to belong to the device in use
  • Not all phones can support the app. Please make a note of phone models not compatible with the app and submit the details to our customer service team
  • Please ensure that you enter the correct banking details of your recipient. Recipients with incorrect details will not receive your transfer
  • First Send Free is valid for your first accepted quote only (do not cancel this quote)
Minit Money is a mobile app that enables users to send money from South Africa to Nigeria in minutes. There is a simple registration process that only requires your SA ID or Nigerian passport number. Minit Money is available to anyone with a smart phone (iPhone or Android operating systems). Simply download the app, register with your phone number and ID number and you are good to go.
  • SA identification number OR
  • Nigerian Identification number OR
  • Nigerian Passport number OR
  • Nigerian Bank Verification number
 

It costs R50 per send, no matter how much you are sending.Minit Money offers an excellent exchange rate (updated every few minutes based on market rates).

It is easy to send money to Nigeria directly from the minitmoney app using your South African bank account.
    • minitmoney supports the following South African banks: – FNB, ABSA, NedBank, Standard Bank, Capitec, TYME Bank, Investec, African Bank

Follow these easy steps to send money to Nigeria using your bank account:

  • Click “send” on the home screen of the app
  • Select your recipient
  • Enter the amount you would like to send
  • Selected the ‘bank account’ payment type and accept the quote
  • Select your bank
  • You will then be connected to your bank’s mini-site to provide your username and password. minitmoney does not record this data, so you can securely log into your bank account and select the account to be debited
  • Your bank may then request confirmation from your banking app or you will be required to enter an OTP from your bank
  • You will be returned to the minitmoney app once you have completed the process
Want to share your minitmoney experience with your friends? It’s easy to get your friends onboard, and get rewarded too.

  • After completing your first transaction, you are able to view your Referral Code
  • You will see your Referral Code in the top right corner of the home screen, and also under the Settings tab (promotions menu).
  • You can share your code as many times as you like through your favourite social platform
  • When your friends use your code to sign-up, they will receive one free transaction (their first send is always free)
  • You will also receive one free transaction for every 5 friends that successfully register for minitmoney
  • The more friends that use your code, the more free sends you have to use
  • Monitor the status of your friend’s sign-ups in the status bar on the Referral Code screen
  • If you are experiencing any problems with our refer a friend system, please contact us on our support line and we will happily assist
Have you received a Referral Code from a brand ambassador or a friend?
  • You can enter your Referral Code during the registration step of your minitmoney app set-up
  • Enter your code in the field called “Referral Code”
  • You can only ever use one code, this code is linked to your ID number
  • It’s easy to earn additional free sends, simply invite 5 of your friends to use minitmoney with your referral code
  • R10 000 monthly
  • R3 000 daily
  • Higher limits are available on request, based on providing us with more KYC information.
  • Download the Minit Money app from the App Store or iStore.
  • Register your account with your Nigerian Passport, Nigerian Identity or South African Identity Number.
  • Add your recipient’s banking details.
  • Click ‘Send’ and select a contact from your recipient list, enter the desired amount you would like to send.
  • Generate and accept a quote to create a barcode.
  • Show the bar-code to the teller at any store supporting Pay@ and tell them you want to ‘pay-a-bill’.
  • Pay at any of these supermarkets nearest to you and money will be sent to your recipient in Nigeria in under a minute.
 

Send from over 55 000 supermarkets simply by paying at any till point

 
Click on the link in the app, and we will provide you with our requirements
For now, only to Nigeria but more countries will be added throughout 2020
  • Minit Money is easy to use and send money to your loved ones back home in minutes.

Minit Money has:

  • Quickest send time in the market (within minutes)
  • Excellent exchange rate
  • Competitive sending fee
  • Load(pay-in) available at over 50 000 retailers in South Africa
  • In-app load available from the major South African banks
  • Paperless process
  • Simple to use
  • Support / call centre available on 0860 766 960 and email
Over 90% of the time the funds are received in the bank account in Nigeria within 10 minutes, often much faster.

We send an SMS to both the sender and the recipient when we get confirmation that funds have been credited. However we are dependant on the Nigerian banking system to process payments, and very rarely it takes more than 10 minutes. We track such delayed payments, and we keep re-trying to process the transaction.

You can check the status of your transaction on the History tab – when we have confirmation you will see the status move to ‘Paid Out’ (green tick icon).
  • If app cannot be found in app store, try searching for it as one word “minitmoney”
  • Ensure that you have airtime or a stable WiFi connection when downloading and using the app
  • If app fails to load, try updating your phone’s software and checking the internet connection
  • Ensure that there is enough space on your phone to download the app
  • If registration fails, ensure that your name matches the exact name on your ID document
  • A OTP (one time PIN) text message will be sent to each device during registration, only devices with SIM cards will receive SMS, thus WiFi only devices (such as iPads) will not work
  • The cell phone number entered during registration needs to belong to the device in use
  • Not all phones can support the app. Please make a note of phone models not compatible with the app and submit the details to our customer service team
  • Please ensure that you enter the correct banking details of your repent. Recipients with incorrect details will not receive your transfer
  • First Send Free is valid for your first accepted quote only (do not cancel this quote)
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