Possible Reasons

• User did not complete the verification process (pictures of documents or Selfie not submitted)
• User Failed Verification Process (pictures were not clear enough )
• User did not complete the verification process
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Possible Solutions

• Login with the correct ID document number you registered with initially 
• Retry the verification process with better pictures (quicker process)
• Contact us through Whatsapp ( +27 79 636 0240 ) and submit your pictures (the manual process will take longer)